Recently, a hardware store chain wanted to automatically detect when a customer was waiting at a counter and alert the associates, but did not want to alert the associates when the clerk was already at the counter. We installed Proxidyne Sensor Net with two motion detecting cameras, one over the area for the clerk and one over the area where customers would come up to the counter. Both cameras reported their activity back to our Proxidyne Bridge, and it analyzed the data. When the clerk was not at the counter for more than 45 seconds, and a customer arrived, the associates are automatically notified on their 2-way radios to return to the counter and assist the customer.
Don’t make your customers wait to complete their purchases.
Proxidyne’s Sensor Net, (PS Net) detects when checkout lines are getting too long and automatically notifies staff via existing 2-way radios, overhead pages, digital signage, or right to their handhelds. The PS Net uses dwell-detecting cameras, pressure mats, and other sensors to detect long checkout lines and notifies the appropriate staff to assist with checkout. This improves customers’ satisfaction and reduces abandoned carts–the telltale sign of frustrated customers.
You’ll also get actionable data to determine how each store is performing and how performance compares to the same day of the week, week over week, or year over year. And since the data you get is real time, you can have insights into store operations right when you need them.
Contact us today to find out how Proxidyne’s solutions can help you reduce wait times.
The Fortune article points to failures in fulfilling BOPIS orders as a source of customer dissatisfaction.
The study looked at over 1,000 online shoppers in the U.S. and found that 35% of those customers opted to use a buy online, pickup in store option. Of those people, 50% dealt with problems related to getting their items.
Turns out that the last part of BOPIS is hard. That is what we are solving with Proximity Sensor Net.
One of our customers was having an issue with losses in a section that stocked wrist watches. When a customer was dwelling in front of the watch display they wanted to alert staff to either assist the customer or by their awareness, to reduce loss. We installed a pressure sensitive mat that triggered our Proxidyne Relay when a customer stood on it and a secure message was sent to the Proxidyne Bridge. The Proxidyne Bridge determined if the customer was dwelling for long enough, and alerted the associates to monitor the customer.
Soon after deploying the system, loss prevention received an announcement over their 2-way radios that a customer was dwelling at the wrist watch area. Security watched the customer and noticed that the customer was hiding wrist watches in their jacket in an attempt to steal the merchandise. Proxidyne’s Sensor Net improved customer service and reduced loss.
Want to learn how to reduce loss and improve sales with sensors on the sales floor? Contact us today.
Are you struggling to reduce pick time and increase revenue using Buy Online, Pick up in Store (BOPIS)?
Check out the Proxidyne solution that automatically and discreetly alerts staff when an order is placed and when the customer arrives to pick up the order.
It works like this: when an order is placed on your online store, our in-store Proxidyne Bridge automatically notifies staff over existing 2-way radios, overhead signs, overhead pager, or right to their handheld device. The staff can then immediately pick the order and set it aside for customer pick up, preventing delays and avoiding potential “out of stock” of the purchased item.
When the customer arrives, the Proxidyne Sensor Net will detect the customer and notify staff that the BOPIS customer has arrived for pick up. The Proxidyne Sensor Net uses a combination of Bluetooth Beacons, motion detecting cameras, wireless call buttons, and other sensors to make sure that your customer orders are complete to grow sales and reduce pick times.
You will also get actionable data so you can see how each store is performing based on key metrics you define. You can compare different stores, time of day, day of week, day of year, and many other metrics. You can even view the data in real-time, so you will know how BOPIS is performing up to the minute, and can have confidence of a successful BOPIS implementation.
Contact us today to set up a demo or start a trial.
The new stores, seen in Albany and Buffalo in New York and the Memphis suburb of Germantown in Tennessee, are not radical departures from what has come before — but do features some noticeable refinements and changes, including using more “natural” materials like wooden wall installations, more natural sunlight and plants where possible, a front facade with no obvious Apple branding, and a centerpiece 37-foot television display where the Genius Bar used to be.
There appears to be some Apple branding on the inside store entrances, though. Wandering Geniuses as well instead of the Genius bar. Definitely some changes going on at Apple Retail.
Looks like some interesting tech, a real Marauder’s Map.
By utilizing the built-in magnetic sensor within a smartphone, we are able to detect anomalies in the Earth’s magnetic field to accurately pinpoint and track a person’s location indoors, producing a “blue dot” on a map – just like GPS
One of the products that makes the Proxidyne Sensor Network so powerful and easy to deploy is our Proxidyne Relay. It connects to sensors in your environment and sends the data to the Proxidyne Bridge for analysis and automation. For example, if you have a pressure sensitive mat to detect if someone is waiting for assistance at a service desk, connect a Proxidyne Relay to that mat to wirelessly transmit that a customer is waiting to the Proxidyne Bridge which will alert your staff. Using Proxidyne Relay eliminates the cost of running wires to each sensor, and gives you the flexibility to move your sensors where they are most effective.
Since the Proxidyne Relay uses Bluetooth instead of wifi, you don’t have to ask IT for access to your corporate store network, thereby avoiding related costs and delays. Blue Relay operates for more than a year on 2 AAA batteries making it easy to install and painless to maintain. It’s a simple two-step process to install a sensor: connect its dry-contact or USB connector to the Proxidyne Relay, and configure it easily in the Proxidyne Bridge management console. Any organization can deploy with confidence because the Proxidyne Relay includes in its foundation our patent pending security system which keeps your customers’ and your own data secure from hacking and spoofing.
So how does it work? The Proxidyne Relay support the industry standards for “dry contact” which operates like a simple electrical switch. When a sensor opens or closes that switch, the Proxidyne Relay transmits an encrypted message to the Proxidyne Bridge which can then alert your associates and provide customer assistance in real-time.
Contact us today and find out how you can use Proxidyne Relay to alert associates to increase revenue.